Aviso legal

Last updated: 30 July 2026

This Legal Notice provides information about the business responsible for operating the Slick & Silky website and online store.

Dutch online businesses must make their identity and contact information easily accessible. This generally includes the registered business name, trading name, physical address, contact details, KVK number and VAT identification number. Online stores should also provide information about their complaints procedure and, where relevant, the identity of another party acting as the legal supplier.

1. Business Information

The Slick & Silky website and online store are operated by:

Legal business name: Slick & Silky
Trading name: Slick & Silky
Legal structure: Sole Proprietorship
Registered office: KvK
Country of registration: The Netherlands
KvK number: 94591784
Website: slickandsilky.com

The business is registered in the Dutch Business Register maintained by the Netherlands Chamber of Commerce.

2. Contact Information

For general enquiries and customer support, contact:

Email: support@slickandsilky.com
Live chat: Available through our website
Customer-service hours: Monday - Friday from 9:00 A.M. until 5:30 P.M. CEST

We aim to acknowledge customer enquiries within 2 business days.

3. Returns Address

Approved returns must be sent to:

Slick & Silky Returns
Hoefkade 250
2526CE Den Haag
Netherlands

Customers must contact us before returning a product so that we can provide the correct return instructions.

Do not send returns to the registered business address or the address printed on the original parcel unless we expressly confirm that it is the correct return location.

A Netherlands-based online store must provide customers with a return address in the Netherlands. The return arrangements and responsibility for return costs must also be communicated clearly.

For complete information, review our Return and Refund Policy.

4. Seller and Contracting Party

Unless expressly stated otherwise on a product page or during checkout, Slick & Silky, trading as Slick & Silky, is:

  • The seller of the products offered through this website
  • The party with whom the customer enters into the purchase contract
  • Responsible for handling customer enquiries, complaints, returns and statutory remedies

Slick & Silky may use third-party manufacturers, suppliers, warehousing providers and fulfilment partners to prepare and dispatch orders. The use of a third-party service provider does not change the identity of the seller unless we clearly inform the customer otherwise before purchase.

Where another business is the legal seller or supplier, its identity and relevant contact information will be displayed on the applicable product page or during checkout.

5. Fulfilment and Shipping Origin

Some orders may be prepared and dispatched by third-party fulfilment partners.

Depending on product availability and the delivery destination, products may be shipped from:

  • The Netherlands
  • Another European country
  • China
  • Another international fulfilment location disclosed on the relevant product page

The country of dispatch, expected delivery period and applicable return arrangements will be communicated through the relevant product information, checkout process or Shipping Policy.

Dutch regulators require online stores using international fulfilment to communicate the actual delivery period, shipping origin, return address and responsibility for return costs clearly.

6. Website Platform

The Slick & Silky online store is operated using Shopify’s ecommerce platform.

Shopify and other authorised service providers may provide services including:

  • Website hosting
  • Checkout functionality
  • Payment processing support
  • Fraud prevention
  • Order management
  • Analytics and technical infrastructure

Information about how personal data is processed through these services is provided in our Privacy Policy and Cookie Policy.

7. Intellectual Property

Unless otherwise stated, the content made available through this website belongs to or is licensed to Slick & Silky.

Protected content may include:

  • The Slick & Silky name and branding
  • Logos
  • Written content
  • Product descriptions
  • Website design and layout
  • Graphics and icons
  • Photographs and videos
  • Advertisements
  • Downloadable materials

Website content may not be copied, reproduced, modified, distributed, published, sold or commercially exploited without prior written permission.

Customers may save or print limited website content for their own personal and non-commercial use.

Third-party trademarks, product names, photographs and other intellectual property remain the property of their respective owners.

8. Accuracy of Website Information

We take reasonable care to keep the information on this website accurate and current.

However:

  • Product colours may appear differently depending on photography, lighting and screen settings
  • Garment measurements may vary slightly because of manual measurement and manufacturing tolerances
  • Product availability may change
  • Typographical or technical errors may occasionally occur
  • Website content may be updated without prior notice

We may correct errors or update information where reasonably necessary.

Nothing in this section limits a customer’s rights where a product is faulty, materially different from its description or otherwise fails to conform to the purchase contract.

9. External Links

This website may contain links to websites, applications or services operated by third parties.

External links are provided for convenience or informational purposes. Slick & Silky does not control third-party websites and is not responsible for their:

  • Content
  • Availability
  • Security
  • Products or services
  • Privacy practices
  • Terms and policies

Customers should review the applicable policies before using an external service.

10. Limitation of Liability

Slick & Silky does not exclude or limit liability where doing so would be unlawful.

In particular, nothing in this Legal Notice limits liability for:

  • Fraud or fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Wilful misconduct
  • Mandatory product liability
  • A breach of statutory consumer rights
  • Any other liability that cannot legally be excluded

Further information is available in our Terms of Service.

11. Complaints

Customers who have a concern about an order, product or service should contact us at:

Complaints email: support@slickandsilky.com
Chat: Available on our website

Please include:

  • Your full name
  • Your order number
  • A description of the issue
  • Relevant photographs or documents
  • The resolution you are requesting

We aim to acknowledge complaints within two business days and provide a substantive response within 14 days.

Further details are provided in the complaints section of our Terms of Service.

12. Alternative Dispute Resolution

Where a dispute cannot be resolved directly, a consumer may be entitled to approach an appropriate alternative dispute-resolution organisation or obtain assistance from a competent consumer organisation.

Slick & Silky is:

Slick & Silky is not currently affiliated with a specific consumer dispute-resolution body and is not committed to participating in an alternative dispute-resolution procedure unless participation is required by law.

13. Applicable Policies

Use of this website and purchases made through Slick & Silky are also governed by our:

  • Terms of Service
  • Privacy Policy
  • Cookie Policy
  • Shipping Policy
  • Return and Refund Policy

Where there is a conflict, mandatory consumer law takes priority.

14. Governing Law

This website is operated from the Netherlands.

The Legal Notice and use of the website are governed by Dutch law. Consumers residing in another country retain any mandatory consumer protections that apply under the laws of their country of residence.

15. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

  • Our business information
  • Contact details
  • Website services
  • Fulfilment arrangements
  • Applicable laws or regulations

The latest version will be published on this page with an updated revision date.

16. Legal Contact

Legal notices and formal correspondence should be addressed to:

Slick & Silky
Trading as: Slick & Silky
Attn: Legal and Compliance
Hoefkade 250
2526CE Den Haag
The Netherlands

Email: support@slickandsilky.com
KVK number: 94591784