Shipping policy

Last updated: July 30, 2026

Thank you for shopping with Slick & Silky. This Shipping Policy explains how we process, ship and deliver your order.

1. Order Processing

Orders are normally processed within 24 hours after payment has been successfully received.

Orders placed during weekends, public holidays or exceptionally busy promotional periods may require additional processing time.

Processing time refers to the time required to prepare your order for dispatch. It does not include the time your parcel spends in transit.

You will receive a confirmation email after placing your order and a separate shipping confirmation once your order has been dispatched.

2. Where We Ship

Slick & Silky currently ships to:

  • The United States of America
  • United Kingdom
  • Canada
  • The Netherlands
  • Belgium
  • Germany
  • France
  • Other selected European countries

Available destinations may change. Enter your delivery address at checkout to confirm whether we can currently ship to your location.

3. Estimated Delivery Times

Estimated delivery after dispatch:

  • United States: 4–9 business days
  • United Kingdom: 4–9 business days
  • Canada: 4–9 business days
  • Netherlands: 4–9 business days
  • Belgium: 4–9 business days
  • Germany: 4–9 business days
  • France: 4–10 business days
  • Other EU countries: 4–9 business days

Delivery dates are estimates and are not guaranteed unless we have expressly agreed to a guaranteed delivery service in writing.

Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect address details, high seasonal demand or other circumstances outside our reasonable control.

4. Fulfilment and Shipping Origin

Depending on product availability and the customer’s destination, orders may be fulfilled by one of our international fulfilment partners.

Products may be dispatched directly from fulfilment facilities located in China or another country outside the customer’s country of residence.

Your order may therefore be transported internationally before reaching you. Slick & Silky remains your seller and point of contact for questions about your order, regardless of which fulfilment partner ships the parcel.

Dutch authorities specifically require online stores using overseas fulfilment to give customers clear and accurate information about delivery times, shipping origin, return arrangements and possible costs before purchase.

5. Split Shipments

When an order contains multiple products, the items may be packed and dispatched separately.

You may therefore:

  • Receive more than one parcel
  • Receive separate tracking numbers
  • Receive different parts of your order on different days

You will not be charged additional shipping fees merely because we divide an order into separate parcels.

6. Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping offer is subject to the conditions stated on the website at the time of ordering.

We reserve the right to change our shipping rates and free-shipping thresholds for future orders.

7. Taxes, Customs and Import Charges

Duties may be charged separately

International orders may be subject to import duties, customs charges or local taxes imposed by the destination country. Where these costs are not collected during checkout, they are the customer’s responsibility.

Any possibility of additional mandatory charges will be clearly disclosed before the customer completes the purchase. 

8. Tracking Your Order

When tracking is available, your tracking information will be sent to the email address provided during checkout.

Tracking information may take between 24 and 72 hours to become active after dispatch.

Occasionally, international tracking may not update while the parcel is traveling between countries. This does not necessarily mean that the parcel has stopped moving.

9. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address.

Please contact us as quickly as possible at support@slickandsilky.com when you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional shipping costs caused by an incorrect, incomplete or refused address may be charged to the customer where permitted by law.

10. Delayed Orders

Please review your tracking information before contacting us about a delayed parcel.

When your order has not arrived within the estimated delivery period, contact us at support@slickandsilky.com with:

  • Your full name
  • Your order number
  • Your delivery address
  • Any relevant tracking information

We will investigate the shipment with the carrier or fulfillment partner.

11. Lost Orders

An order may be considered lost when the carrier confirms that it cannot be delivered or when it has remained without a meaningful tracking update beyond the carrier’s investigation period.

When an order is confirmed as lost, we will provide an appropriate solution, which may include:

  • A replacement
  • A refund
  • Another remedy required by applicable consumer law

We are not responsible for parcels confirmed as delivered to the address provided during checkout. However, we will assist you in contacting the carrier and investigating the delivery.

12. Damaged Parcels or Incorrect Items

Please inspect your order after delivery.

Contact us promptly when your parcel arrives damaged or when you receive an incorrect product. Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label

Do not discard the product or packaging until we have reviewed your request.

This notification request does not limit any statutory rights you may have regarding faulty or non-conforming goods.

13. Refused and Unclaimed Parcels

When a parcel is refused, left unclaimed or returned because of an incorrect address, we will contact you after it reaches the designated return facility.

Any refund may be reduced by reasonable return or reshipping costs where permitted by law and where those costs resulted from information or instructions provided by the customer.

14. Contact Information

Trade name: Slick & Silky

Email: support@slickandsilky.com

Physical address: Hoefkade 250, Den Haag, Netherlands

Trade number: 94591784